1. Parties

This Distance Sales Contract (“Agreement”) is made between:

Seller:
Full Name: KARIMULLAH RASHIDI
Business Name: Vividalab
Tax Identification Number: 7340891251
Address: Büyükçekmece, Istanbul, Türkiye
Email: vividalab.tr@gmail.com
Phone: +90 545 696 78 27
Website: https://vividalab.com

and the customer (“Buyer”) who places an order through the Seller’s website.

By placing an order on the website, the Buyer agrees to the terms of this Agreement.

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2. Subject

This Agreement regulates the rights and obligations of the Seller and the Buyer in accordance with applicable distance sales regulations regarding the sale and delivery of products offered on the website.

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3. Product Information

Product details, prices, applicable taxes, and payment information are clearly displayed on the product pages and during checkout before the order is confirmed.

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4. Payment

Payments are processed securely through encrypted payment gateways using SSL and 3D Secure authentication where applicable.
Orders are processed only after successful payment confirmation.

The Seller does not store credit or debit card information.

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5. Delivery

Orders are shipped within the estimated delivery time stated on the Shipping & Delivery page.

Delivery times may vary depending on the destination, shipping carrier, customs procedures, and force majeure events.
The Seller cannot be held responsible for delays caused by third-party logistics providers or customs authorities.

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6. Right of Withdrawal

The Buyer has the right to withdraw from the contract within 14 days from the date of delivery, provided that:

• The product is unused

• The product is in its original packaging

• The product is resalable

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7. Returns & Refunds

Return and refund conditions are explained in detail on the Returns & Refunds Policy page.

Refunds are issued using the original payment method after the returned product has been inspected and approved.

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8. Exceptions to the Right of Withdrawal

Due to hygiene and health regulations, opened, used, or unsealed personal care and cosmetic products are not eligible for return or refund, unless the product is defective, damaged, or incorrectly delivered.

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9. User Obligations

The Buyer agrees to provide accurate, complete, and up-to-date information during checkout.
The Buyer is responsible for ensuring that delivery address and contact details are correct.

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10. Intellectual Property

All content on the website, including text, images, logos, graphics, and designs, is the intellectual property of the Seller and may not be copied, reproduced, or used without prior written consent.

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11. Limitation of Liability

The Seller shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or purchased products.

The Seller’s liability is limited to the total value of the order placed by the Buyer.

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12. Force Majeure

The Seller shall not be held responsible for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, strikes, pandemics, customs delays, or transportation disruptions.

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13. Governing Law & Jurisdiction

This Agreement is governed by and interpreted in accordance with the laws of the Republic of Turkey.

In the event of a dispute, Turkish courts and enforcement offices shall have exclusive jurisdiction.

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14. Acceptance

By placing an order on this website, the Buyer confirms that they have read, understood, and agreed to these Terms & Conditions and Distance Sales Contract.